Automation & Alerts

Rule-based automation

Three trigger types: an RMM metric crossing a threshold (CPU/memory/disk), a device going offline, or a ticket SLA breach.

Actions per rule: raise an alert, open a ticket automatically, or email a technician (falling back to every Administrator if none is assigned).

Rules can target everything, one customer, or one specific device.

Built-in dedupe

A rule won't fire again while an unacknowledged alert for the same issue is already open.

Alert policy templates

Define a standard monitoring policy once, then apply it to an entire customer's device fleet in a single action instead of configuring each device by hand.

A central alerts inbox with an acknowledge action.