Reports & Dashboard

Dashboard: revenue this month, open/closed/overdue ticket counts, pending invoices and their total, device online/offline/needs-patches counts, technician workload, and a recent-activity feed.

Six-month revenue trend chart and a six-month tickets-created-vs-resolved chart.

Ticket reports

Created/resolved counts, broken down by priority and status.

Billing reports

Revenue collected, tax collected, invoices issued, revenue by customer, outstanding balance, credits issued.

Technician reports

Tickets resolved and hours logged per technician.

SLA reports

Resolution and response compliance rate, plus active breaches.

CSV export on every report.

Scheduled reports

Any report, delivered by email on a recurring schedule, with no one having to remember to run it.